Bookings & Cancellation Policy

At MrKobi, we know that life happens. Children get sick, plans change and unexpected things come up. We always aim to be fair and understanding while keeping our programs affordable and accessible for everyone.

Bookings

• Bookings are confirmed once payment has been received.

• Places are limited and are allocated on a first-come, first-served basis.

Payments

• Payment is required to secure your place. Unless otherwise stated, prices include all materials and resources needed for the session.

Cancellations & Refunds

Because places are limited and many of our programs require materials to be purchased in advance, we’re generally unable to offer refunds for cancellations. If you’re unable to attend, please let us know as soon as you can. While refunds aren’t usually available, we’ll always do our best to support you where we can. 

Booking Transfers

Need to change your booking? Let us know before the program starts and we’ll always see what we can do. Once the program is underway, we’re no longer able to transfer bookings.

Missed Sessions

If your child can’t make a session, we aren’t able to offer refunds or make-up classes.

Some programs are designed to build on each week’s activities, so missing a session may mean they miss an important part of the project or learning.

If We Need to Cancel

If MrKobi needs to cancel or postpone a session due to unforeseen circumstances, participants will be offered either:

• a full refund, or

• the option to transfer their booking to another available session.

Behaviour & Participation

We want every child and family to feel welcome and included.

We simply ask that everyone treats others with kindness and respect, follows the guidance of our facilitators, and helps create a safe and enjoyable environment for all.

Thank you for helping us create a welcoming community where families can connect and enjoy being together.